Interiors Forty-Five Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain
Contact details
Telephone
07521323720
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Purchase or service history
Customer or client accounts and records
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in using personal information to respond to queries, manage complaints and resolve any claims relating to our services. This enables us to communicate effectively with customers, address concerns and maintain appropriate records. We only use information that is necessary for these purposes and consider that this has minimal impact on individuals, who would reasonably expect us to use their information in this way.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
• Directly from you
• Third parties:
• Business contacts, professional networking groups, existing clients and other individuals or organisations who introduce or refer prospective clients to us.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services and meet any legal, accounting or reporting requirements.
Enquiries that do not result in a client relationship will generally be retained for up to 12 months after our last contact.
Client and project records, including relevant correspondence, project information and transaction records, will generally be retained for up to six years after the end of our relationship with you, where this is necessary for legal, contractual, accounting or business record-keeping purposes.
Financial and accounting records will be retained for the periods required by applicable tax and accounting legislation.
Where we hold information for marketing purposes, we will retain it until you unsubscribe, object to receiving marketing, or we determine that it is no longer appropriate to retain it. We may retain a record of your marketing preferences to ensure that we respect your choices.
Information relating to complaints or claims will be retained for as long as reasonably necessary to resolve the matter and to meet any relevant legal or regulatory requirements.
Who we share information with
Data processors
Squarespace
This data processor does the following activities for us: Provides website hosting, website management, online forms, analytics and related website services. Squarespace may process information submitted through our website and information generated when visitors use our website.
Google Workspace
This data processor does the following activities for us: Provides business email, cloud storage and related productivity services. Google Workspace may process and store personal information contained in emails, correspondence, client documents, photographs and other business records.
Others we share personal information with
Professional or legal advisors
Relevant regulatory authorities
Publicly on our website, social media or other marketing and information media
Suppliers and service providers
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Squarespace, Inc.
Category of recipient: Website hosting, website platform and online services provider
Country the personal information is sent to: United States of America
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@interiorsfortyfive.co.uk
Telephone: 07521323720
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113